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Member Rights and Responsibilities

Members have the right to:

  • Receive information about the group, the services it provides, its practitioners and health care providers, and member rights and responsibilities.
  • Be treated with respect and recognition of their dignity and privacy.
  • Be involved with doctors in decisions about their health care.
  • To hear a frank discussion of treatment options that are necessary or appropriate for their health condition, regardless of cost or whether they are covered by insurance.
  • To voice complaints or appeals about the complex or the care provided by the complex.
  • Provide input into the policies regarding the rights and responsibilities of members of the association.

Responsible members:

  • Provide information (to the extent possible) that the health care team and its practitioners and providers need to care for patients.
  • Follow the care plan and instructions they have agreed upon with their doctor.
  • Understand their health problems and participate in developing mutually agreed treatment goals to the extent possible.

Member Affirmation

  • Utilization Management decisions are based solely on the appropriateness of care and services and whether services are insured. The organization does not reward practitioners or other individuals for withholding payment or services. Monetary incentives for utilization management decision makers discourage decisions that lead to low utilization.
  • If you would like a copy of the criteria used to determine and approve your health care services, please contact the Member Services Department at (888) 445-0062. The group is only required to provide criteria or rules for the specific procedures or conditions requested.

Optical Center

NameServiceHOME ADDRESSPHONEFAX
Medizen Advanced Imaging XRAY, US, CT, MRI, MAMMO, QCT 17305 Brookhurst St.
Fountain Valley , CA 92708
(714) 968-8998 (714) 968-8628

Laboratory

Address HOME ADDRESS PHONE FAXWorking Hours
CMB Labs 10703 Progress Way
Cypress , CA 90630
(714) 657-7369 (714) 816-1500 Mon-Fri: 7:00am-6:00pm
Sat & Sun: Closed
CMB Labs 11100 Warner Ave
Suite 204
Fountain Valley , CA 92708
(714) 943-3753
(714) 880-3375
(714) 979-8889 Mon-Fri: 8:00am- 4:30pm
Sat & Sun: Closed
CMB Labs 1950 Sunnycrest Dr.
Suite 1600
Fullerton , CA 92835
(714) 880-3382 (714) 446-0122 Mon-Fri: 7:00am-3:30pm
Sat & Sun: Closed
CMB Labs 12665 ​​Garden Grove Blvd.
Suite 114
Garden Grove , CA 92843
(714) 467-0240
(714) 467-0241
(714) 467-0246 Mon-Fri: 7:00am-4:30pm
Sat & Sun: Closed
CMB Labs 5451 La Palma Ave.
Suite 11
La Palma , CA 90623
(714) 994-4973 (714) 994-0202 Mon-Fri: 9:00am-5:00pm
Sat: 7:00am-1:00pm
Sun: Closed
CMB Labs 1078 Atlantic Ave.
Long Beach , CA 90813
(562) 628-9270 (562) 628-9350 Mon-Fri: 8:00am-5:00pm
Sat: 8:00am-1:00pm
Sun: Closed
CMB Labs 3816 Woodruff Ave.
Suite 105
Long Beach , CA 90808
(562) 425-3244 (562) 429-0305 Mon-Fri: 8:30am-5:00pm
Sat & Sun: Closed
CMB Labs 6221 Wilshire Blvd
Suite 205
Los Angeles , CA 90048
(323) 939-9701 (323) 939-9769 Mon-Fri: 9:00am-5:30pm
Sat & Sun: Closed
CMB Labs 12980 Frederick St.
Suite E
Moreno Valley , CA 92553
(951) 243-2600 (951) 243-6654 Mon-Fri: 7:30am-5:00pm
Sat & Sun: Closed
CMB Labs 2621 S. Bristol St.
Suite 201
Santa Ana , CA 92704
(714) 210-8987 (714) 210-0328 Mon-Fri: 8:00am- 5:30pm
Sat: 8:00am- 1:00pm
Sun: Closed
CMB Labs 10301 Bolsa Ave #107
Westminster , CA 92683
(714) 839-2523 (714) 839-2813 Mon-Fri: 7:00am-4:30pm
Sat: 7:00am- 2:00pm
Sun: Closed
CMB Labs 7631 Wyoming St.
Suite 105A
Westminster , CA 92683
(714) 657-7389 (714) 657-7388 Mon, Tues, Thurs, Fri: 7:30am-4:30pm
Wed & Sat: 7:30am- 1:30pm
Sun: Closed

Urgent Care Center

Name HOME ADDRESS PHONE Working Hours
Advance Urgent Medical Group 1401 W. First St.
Suite 101
Santa Ana , CA 92703
(714) 542-9700 Mon-Fri: 8:30am-9:00pm
Sat: 8:30am-6:30pm
Sun: 9:00am-4:30pm
Holidays: 8:30am-4:30pm
Clineva Urgent Care 6876 Katella Ave.
Cypress , CA 90630
(657) 256-5994 Mon–Sun: 8:00am–8:00pm
Gateway Urgent Care 1006 W. La Palma Ave.
Anaheim , CA 92801
(714) 778-3838 Mon-Fri: 8:00am-10:00pm
Sat-Sun: 9:00am-9:00pm
Holidays: 9:00am-5:00pm
Sunrise Multispecialty Urgent Care 867 S. Tustin Ave.
Orange , CA 92866
(714) 771-1420 Mon-Fri: 7:00am-10:00pm
Sat, Sun, Holidays: 9:00am-5:00pm
Sand Canyon Urgent Care-1 15775 laguna Canyon Rd,
Suite 100,
Irvine , CA 92618
(949) 417-0272 Mon-Fri: 8:00am-8:00pm
Sat: 9:00am-5:00pm
Sun: 11:00am-5:00pm
Closed Holidays
Sand Canyon Urgent Care-2 23521 Paseo De Valencia Suite 101,
Laguna Hills , CA 92653
(949) 206-4633 Mon-Fri 8am-8pm
Sat 9am-5pm
Sun 11am -5pm
Xpress Urgent Care – 1 131 E. 17th St.,
Costa Mesa , CA 92627
(949) 548-8400 Mon-Fri: 5:00pm-8:00pm
Sat-Sun: 8:00am-8:00pm
Open All Holidays
Xpress Urgent Care – 2 17612 E. 17th St.,
Tustin , CA 92780
(714) 243-54050 Mon-Fri: 5:00pm-8:00pm
Sat-Sun: 8:00am-8:00pm
Open All Holidays